Frequently Asked Questions
Product & Usage
How do I use the menthol massage stone?
Gently massage the stone in circular motions on your temples, forehead, neck, or any area experiencing tension. The natural menthol provides cooling relief on contact. For enhanced effect, store in the refrigerator for 10-15 minutes before use.
Is it safe for sensitive skin?
Our massage stone is made from natural materials and is generally safe for most skin types. However, if you have very sensitive skin or allergies to menthol, we recommend testing on a small area first. Avoid use on broken skin or open wounds.
How long does the cooling effect last?
The natural menthol provides a cooling sensation that typically lasts 15-30 minutes per application. You can reapply as needed throughout the day.
Can I use it for other types of pain?
Absolutely! While designed for migraine relief, our massage stone is excellent for tension headaches, neck pain, muscle soreness, and general stress relief.
Shipping & Delivery
Where do you ship?
We ship to the US, EU, and select international markets. Shipping costs and delivery times are calculated at checkout based on your location.
How long will delivery take?
Standard delivery typically takes 5-10 business days for EU orders and 7-14 business days for US orders. Express shipping options are available at checkout.
Do you offer tracking?
Yes! You'll receive a tracking number via email once your order ships so you can monitor its progress.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund.
How do I initiate a return?
Contact us at hello@relifbox.com with your order number, and we'll provide return instructions and a prepaid shipping label.
Care & Maintenance
How do I clean my massage stone?
Wipe gently with a soft, damp cloth after each use. Allow to air dry completely before storing. Do not submerge in water or use harsh chemicals.
How long will my massage stone last?
With proper care, your massage stone will provide years of natural relief. The menthol properties are inherent to the natural materials and will not diminish over time.
Still Have Questions?
We're here to help! Contact us at hello@relifbox.com and we'll respond within 24 hours.