Shipping policy
Shipping Policy
Thank you for shopping at Relifbox. We currently ship to addresses in the United Kingdom.
Shipping Costs
UK Standard Delivery: FREE on all orders. There are no hidden fees — the price you see at checkout is the price you pay.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and bank holidays) after you receive your order confirmation email. You will receive a shipping notification with tracking details as soon as your order has been dispatched.
Estimated Delivery Times
United Kingdom (Standard): 3–5 business days after dispatch.
In total, please allow 4–8 business days from the day you place your order. High order volumes or postal service delays may occasionally extend these times; if your order is significantly delayed we will contact you by email.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to become available in the carrier's system. If you have any trouble tracking your parcel, email us at hello@relifbox.com with your order number and we will look into it right away.
Missing or Damaged Packages
- Damaged items: If your order arrives damaged, please email us within 48 hours of delivery at hello@relifbox.com with your order number and a photo of the item's condition, and we will make it right with a replacement or refund.
- Lost in transit: If your tracking has not updated for more than 5 business days, please contact us so we can investigate with the carrier and arrange a replacement or refund where appropriate.
Contact Us
Questions about shipping or your order? Contact us at hello@relifbox.com — we respond within 24–48 hours on business days.
Relifbox, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ