Refund policy

Refund Policy

Our 30-Day Satisfaction Guarantee

We want you to love your purchase. That's why every Relifbox order is covered by a 30-day satisfaction guarantee: if you are not completely happy with your product for any reason, contact us within 30 days of receiving your item and we will refund you in full — even if the product has been opened and used. Simply email hello@relifbox.com with your order number.

Your Statutory Right to Cancel (UK & EU)

In addition to our guarantee, if you are a consumer in the United Kingdom or European Union you have a statutory right to cancel your order within 14 days of receiving your goods, for any reason and without justification, under the Consumer Contracts Regulations 2013 (UK) or the Consumer Rights Directive (EU). To exercise this right, contact us at hello@relifbox.com within the 14-day period. Nothing in this policy affects your statutory rights.

How to Start a Return

Email us at hello@relifbox.com with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. Email a photo along with your order number to hello@relifbox.com and we will send a replacement or issue a full refund — no return shipping required in these cases.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

Gift cards are non-refundable. All other Relifbox products are covered by our 30-day satisfaction guarantee.

Refunds

We will notify you once we've received your return (or, for satisfaction-guarantee claims, once your claim is confirmed) and let you know that your refund has been approved. Approved refunds are issued automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at hello@relifbox.com.

Relifbox, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ