Shipping & Returns
Shipping Information
Where We Ship
We currently ship to addresses in the United Kingdom.
Shipping Costs
UK Standard Delivery: FREE on all orders — no minimum spend, no hidden fees.
Processing & Delivery Times
- Order processing: 1–3 business days (excluding weekends and bank holidays).
- UK Standard Delivery: 3–5 business days after dispatch.
- Total time from order to door: typically 4–8 business days.
You will receive an email with a tracking number as soon as your order ships. Please allow up to 48 hours for tracking to become active in the carrier's system.
Damaged or Lost Parcels
If your order arrives damaged, email hello@relifbox.com within 48 hours of delivery with your order number and a photo, and we will send a replacement or issue a refund. If tracking has not updated for more than 5 business days, contact us and we will investigate with the carrier.
Returns & Refunds
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, contact us at hello@relifbox.com within 30 days of receiving your item to request a return and full refund — even if the product has been opened and used.
UK and EU customers also have a statutory 14-day right to cancel their order for any reason, starting the day the goods are received.
For full details, please see our Refund Policy and Shipping Policy.
Contact
Relifbox — 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: hello@relifbox.com (response within 24–48 hours on business days)